Emerson Cleaning LLC Terms of Service

Emerson Cleaning LLC — Terms of Service

Effective Date: November 3, 2025

By scheduling services with Emerson Cleaning LLC (“we,” “us,” “our”), you (“Client,” “you,” or “your”) agree to the following terms and conditions.

1. Services Offered

Emerson Cleaning LLC provides professional property care services including, but not limited to:

• Short-Term Rental (STR) and vacation rental turnover cleaning
   
• Residential home cleaning (recurring or one-time)
   
• Deep cleaning and move-in/move-out cleaning
   
• Spa and hot tub maintenance and deep cleaning
   
• Home maintenance and basic repairs
   
• Groundskeeping, yard care, and pine-needle removal
   
• Seasonal snow removal services
   
• Carpet and upholstery cleaning
   

Services are available in Flagstaff, Sedona, Camp Verde, Phoenix, and surrounding Arizona communities.

2. Scheduling & Access

• Emerson Cleaning utilizes the ResortCleaning App for scheduling, invoicing, and communication.
   
• Clients must activate and maintain their ResortCleaning account to receive booking confirmations, updates, and invoices.
   
• Property access details (door codes, gate instructions, pet or hazard information) must be provided before service.
   
• Services should be scheduled at least 24 hours in advance. Same-day or emergency requests are subject to availability and additional fees.
   

3. Cancellation & Rescheduling Policy

• Cancellations made with less than 24 hours’ notice may incur a fee equal to 50% of the scheduled service cost.
   
• Repeated last-minute cancellations or reschedules may result in suspended or reprioritized service.
   
• For STRs requiring rapid turnovers, additional charges may apply for urgent or after-hours adjustments.
   

4. Property Condition, Excessive Mess & Add-On Fees

• Properties left in excessively dirty or unsanitary condition (including trash buildup, bodily fluids, heavy pet hair, or odor issues) may incur additional cleaning fees.
   
• Pet waste cleanup, odor treatment, and hair removal are not included in standard service and are billed as add-ons.
   
• For STRs with stays of 14 days or longer, a deep-clean requirement may be automatically scheduled at the client’s expense.
   
• If property conditions prevent safe or timely completion, the visit may be rescheduled, and a partial fee may still apply.
   

🌿 Outdoor Amenities Policy

Certain outdoor features require additional care or owner-provided equipment to ensure safe and proper maintenance. The following apply to all properties serviced by Emerson Cleaning LLC:

🔥 Fireplace and Burn Pit Cleaning Policy

• Cleaning of fireplaces, wood-burning stoves, or outdoor fire pits is not included in standard cleaning rates.
   
• Property owners must provide a metal ash bucket, ash shovel, and fire-safe broom for safe ash removal.
   
• If a fireplace or burn pit is left with ash, soot, or partially burned materials, a Fireplace/Burn Pit Cleaning Fee of $25–$50 will apply per occurrence.
   
• Unsafe or unprepared areas (e.g., hot embers or missing tools) will be skipped and documented in the service report.
   
• Repeated uncleaned or unsafe conditions may result in surcharges or owner policy updates through ResortCleaning.
   

🍖 BBQ and Grill Cleaning Policy

• Cleaning of BBQs, smokers, and outdoor grills is not included in standard cleaning rates.
   
• Property owners are responsible for providing a fitted BBQ cover and basic grill cleaning tools (brush, scraper, degreaser, and ash bucket if applicable).
   
• Light wipe-downs may be included during outdoor cleaning; however, deep cleaning or disassembly is not included.
   
• BBQs left with heavy grease, residue, or ash will incur a BBQ Cleaning Fee of $25–$60, depending on size and condition.
   
• Deep or seasonal cleanings may be scheduled separately at an agreed rate.
   
• Unsafe, damaged, or excessively soiled units may be skipped and documented for owner follow-up.
   

5. Snow, Yard & Exterior Conditions

• Safe and clear access is required during winter months. If over 2 inches of snow prevent entry or delay service, a snow removal fee may apply or service may be rescheduled.
   
• Yard debris, pine needles, or other exterior hazards may result in additional cleanup charges or rescheduling if excessive.
   

6. Client Responsibilities

• Ensure all utilities (water, electricity) are functional at time of service.
   
• Disclose hazards, pets, or maintenance issues that may impact cleaning.
   
• Secure valuables and fragile items before service.
   
• Emerson Cleaning LLC is not responsible for pre-existing damage or items left unsecured.
   

7. Payment & Invoicing

• Clients must maintain an active payment method in the ResortCleaning App.
   
• Payment is processed automatically upon service completion unless otherwise arranged.
   
• Late or declined payments may incur a 5% late fee if unpaid after 7 days.
   
• Prices are estimates and may vary by property size, condition, and travel distance.
   

8. Satisfaction Guarantee

If you are not satisfied with the work performed, please report the issue within 24 hours through the ResortCleaning App.

We will return to address the concern at no additional charge when applicable. Refunds are granted at our discretion.

9. Limitation of Liability

Emerson Cleaning LLC is fully insured and bonded.
We are not responsible for:

• Pre-existing damage or structural defects
   
• Improperly installed appliances
   
• Damage caused by unsafe or unmaintained equipment (e.g., faulty outlets, plumbing leaks, or hot tubs)
   
• Items of high value or sentimental importance left unsecured
   

We reserve the right to refuse or discontinue service if the property is unsafe, unsanitary, or conditions pose a risk to staff.

10. Right to Refuse Service

We reserve the right to decline or discontinue service if:

• The property is unsafe or inaccessible
   
• Pets or guests create a hazardous work environment
   
• Harassment, aggression, or non-compliance occurs
   
• Multiple last-minute cancellations exceed policy limits
   

11. Privacy & Confidentiality

All client data, access codes, and contact information are confidential.
We never share or sell personal information and only use data necessary to perform our services.

12. Amendments

Emerson Cleaning LLC reserves the right to update these Terms of Service at any time.

The current version will always be posted at emersoncleaning.com and apply from its listed effective date.

13. Appendix — Standard Service Rates

ServiceStarting Rate*

• STR Turnover Cleaning $0.12–$0.18 per sq. ft.
• Residential Cleaning $0.08–$0.12 per sq. ft.
• Deep Cleaning $0.15–$0.20 per sq. ft.
• Move-In / Move-Out Cleaning $0.20–$0.25 per sq. ft.
• Spa / Hot Tub Refresh $35–$50 per visit
• Spa Deep Clean $100–$150 per service
• Maintenance Visit $40–$75 per visit
• Yard Maintenance $50–$100 per visit
• Snow RemovalVariable (based on depth)
• Carpet & Upholstery $25–$75 per appointment 

*All prices are estimates; final rates vary by property size, condition, and distance.

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