Emerson Cleaning LLC Terms of Service

Effective Date:08/01/2024

1. Introduction

Welcome to Emerson Cleaning LLC. By engaging our services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.

2. Services Provided

Emerson Cleaning LLC offers a range of services, including standard cleans, deep cleans, home maintenance, yard maintenance, and snow removal. Our services are designed to meet the specific needs of short-term rental (STR) properties and private residences.

3. Standard Cleaning Services

Standard cleaning includes general cleaning tasks such as dusting, vacuuming, mopping, bathroom cleaning, kitchen cleaning, and changing bed linens. This service is suitable for stays of up to 13 days.

4. Deep Cleaning Services

For guests staying 14 days or longer, a deep clean is required. Deep cleaning involves a more thorough cleaning process, including:

• Cleaning behind and under furniture
• Inside appliances (oven, refrigerator, microwave)
• Washing windows
• Detailed bathroom and kitchen cleaning
• Carpet cleaning (if applicable)

5. Extra Cleaning Fees

If a property is found to be excessively dirty or messy beyond normal usage, additional cleaning fees will apply. This includes but is not limited to:

• Stains on carpets or furniture
• Excessive pet hair or odors
• Heavy buildup of dirt or grime
• Trash left throughout the property

6. Yard Maintenance and Snow Removal

• Yard Maintenance: Yard maintenance services include mowing, trimming, and general upkeep of outdoor areas. This service is provided on a scheduled basis or as needed.
• Snow Removal: During the winter months, snow removal is mandatory for properties experiencing snowfall over 2 inches. Snow removal includes clearing driveways, walkways, and other designated areas to ensure safe access to the property.

7. Client Responsibilities

• Access to Property: Clients must provide access to the property for scheduled services. If access is not granted at the scheduled time, a rescheduling fee may apply.
• Pet Safety: Clients are responsible for securing pets during service visits to ensure the safety of our staff and the pets.

8. Payment Terms

• Invoicing: Clients will be invoiced at the end of the business day following the completion of services.
• Payment: Payment is expected within 24 hours of invoicing.
• Late Payments: Late payments may incur additional fees. Services may be suspended until payment is received.

9. Scheduling and App Usage

• Resort Cleaning App: Emerson Cleaning LLC uses the Resort Cleaning app for scheduling and managing cleaning services. Clients are required to use this app to schedule and confirm cleanings.

10. Cancellation and Rescheduling

• Cancellation Policy: Cancellations must be made at least 24 hours in advance. Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee.
• Rescheduling: Clients may reschedule services with at least 24 hours' notice. Rescheduling requests made less than 24 hours in advance may incur a rescheduling fee.

11. Liability and Insurance

• Emerson Cleaning LLC is insured and takes all reasonable precautions to prevent damage to property. However, we are not responsible for damage caused by pre-existing conditions or unforeseen circumstances.
• Clients are advised to inform us of any fragile or valuable items that require special care.

12. Amendments

• Emerson Cleaning LLC reserves the right to amend these terms of service at any time. Clients will be notified of any significant changes.

13. Governing Law

• These terms of service are governed by the laws of the state of Arizona.

14. Contact Information

For any questions or concerns regarding these terms of service, please contact us at:

Emerson Cleaning LLC
108 South Paseo Del Flag
Flagstaff, AZ  86001
info@emersoncleaning.com
928.224.2818

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these terms of service.