Emerson Cleaning LLC Terms of Service

---

By scheduling services with Emerson Cleaning LLC, you agree to the following Terms of Service:

Emerson Cleaning LLC specializes in:

• Short-term rental (STR) and vacation rental turnover cleanings
   
• Deep cleaning services
   
• Groundskeeping (trash, debris, weed, and pine needle removal)
   
• Basic home maintenance and repairs
   
• Snow removal (for snowfall over 2 inches)
   

Service areas include Flagstaff, AZ, and surrounding areas extending to Phoenix, AZ.

• All scheduling and invoicing are managed through the ResortCleaning app.
   
• Clients are required to download and use the app to manage bookings, access invoices, and receive updates.
   
• Property access instructions (e.g., lockbox codes, gate access, or alarm disarming instructions) must be submitted in the app no later than 24 hours before the scheduled service.
   
• On the day of service, the property must be accessible. If our team cannot access the property within 15 minutes of arrival due to missing or faulty access instructions, the appointment may be canceled, and a lockout fee of up to 50% of the service cost may be charged.
   
• It is the client’s responsibility to ensure codes are active and all necessary access measures are in place.
   
• Services must be scheduled at least 24 hours in advance.
   
• Same-day or emergency services are subject to availability and may incur additional charges.
   

• Cancellations made with less than 24 hours’ notice will incur a fee equal to 50% of the service total. 

• Reschedules must also be made at least 24 hours in advance.

• If cleaners arrive and guests are still present at the property, preventing the service from starting within 15 minutes, this will be treated as a same-day cancellation. A service interruption fee of up to 50% of the scheduled cost may apply. A return trip fee may also be charged if the cleaning must be rescheduled.

• Frequent cancellations, guest-related delays, or rescheduling may lead to termination of service.

• A deep clean is required after stays of 14 days or longer and will be automatically scheduled.
   
• Deep cleaning includes interior appliance cleaning, high dusting, and baseboard scrubbing.
   
• Fees vary based on property size and condition.
   

• A cleaning surcharge may be applied for properties left in excessively dirty or damaged condition, including but not limited to:
   
  • Bodily fluids
     
  • Trash or clutter accumulation
     
  • Pest infestations
     
  • Severe disorganization
     
• Additional fees apply for:
   
  • Excessive pet hair or pet waste (indoors or outdoors)
     
  • Strong or lingering pet odors
     
  • Fireplace cleaning (when used by guests)
     

If fireplace use is permitted, the owner must supply a metal ash bucket, shovel, and broom. Failure to do so may result in rescheduling or equipment-related fees.
Photos may be taken for documentation and shared with the client.

• During winter months, snow removal is required when snowfall exceeds 2 inches.
   
• If snow has not been cleared by the client or property manager, Emerson Cleaning may reschedule the service or charge a snow removal fee for safety reasons.
   

• Ensure that utilities (power, water) are active during scheduled services.
   
• Notify us of any safety hazards, on-site pets, or maintenance issues that could affect cleaning.
   

• Clients are required to store a valid payment method in the Resort Cleaning app before scheduling any service.
   
• Invoices will be generated and charged automatically upon completion of service.
   
• It is the client’s responsibility to ensure payment methods remain current and funded.
   
• If a charge fails, the client will be notified and has 7 calendar days to resolve the payment.
   
• A 5% late fee will be applied to unpaid invoices after 7 days.
   
• Persistent non-payment may result in service suspension or account closure.
   

If you're not satisfied with a service, please notify us within 24 hours. We will return to address the issue at no additional charge.
Refunds are considered on a case-by-case basis and issued at Emerson Cleaning LLC’s discretion.

Emerson Cleaning LLC is fully insured and bonded. We are not liable for:

• Pre-existing damage
   
• Improperly installed fixtures or appliances
   
• Missing or damaged valuables not properly stored
   

Please inform us in writing of any sensitive items or no-go zones on the property.

We reserve the right to refuse or discontinue service if:

• Conditions are unsafe or unsanitary
   
• There is harassment, verbal abuse, or inappropriate behavior toward staff
   
• Terms of this agreement are repeatedly violated
   

All client information is confidential and securely stored. We do not share or sell client data. Access codes, keys, and other sensitive information are handled with discretion.

These Terms of Service may be updated at any time. The latest version is always available at:

https://www.emersoncleaning.com

Rates and additional service fees are based on property size, condition, and location. Final pricing will appear on your invoice via the Resort Cleaning app.