Emerson Cleaning LLC Terms of Service

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Welcome to Emerson Cleaning LLC. By scheduling services with us, you agree to the following Terms of Service:

Emerson Cleaning LLC specializes in:

• Short-Term Rental (STR) and vacation rental turnover cleaning
• Deep cleaning services
• Groundskeeping (including trash, debris, weed, and pine needle removal)
• Home maintenance and basic repairs/upkeep
• Snow removal (for snowfall exceeding 2 inches)

Services are available in Flagstaff, AZ, and surrounding areas down to Phoenix, AZ.

• Emerson Cleaning uses the ResortCleaning app for all scheduling and invoicing.
• All clients are required to download and use the ResortCleaning app to manage their bookings and access invoices.
• Property access instructions (including codes or lockbox information) must be provided through the app prior to the scheduled service.
• Services must be scheduled at least 24 hours in advance.
• Same-day or emergency services may be subject to availability and additional charges.

• Cancellations made with less than 24 hours’ notice may incur a fee equal to 50% of the service total.
• Rescheduling must be done at least 24 hours prior to the scheduled appointment.
• Repeated cancellations or reschedules may result in termination of service.

• For stays of 14 days or longer, a deep cleaning is required and will be automatically scheduled.
• Deep cleans include interior appliance cleaning, high dusting, and baseboard scrubbing.
• Additional charges apply based on property size and condition.

• A cleaning surcharge will apply to properties that are left in an excessively dirty condition (including but not limited to bodily fluids, trash accumulation, pest infestations, or severe disorganization).
• Additional fees will apply for excessive pet hair, pet waste (including poop left in yards or on patios), or odors left by pets or unauthorized animals.
• An additional fee will apply for fireplace cleaning when the fireplace has been used by guests.
• If guest use of fireplaces is allowed, the owner is required to provide a metal ash bucket, fireplace shovel, and fireplace broom. Failure to provide these items may result in rescheduling or additional equipment fees.
• Photos may be taken for documentation and shared with the client if necessary.

• During winter months, snow removal is required when snowfall exceeds 2 inches.
• If snow is not cleared by the client or property management, Emerson Cleaning reserves the right to charge a snow removal fee or reschedule cleaning services due to safety concerns.

• Clients must ensure utilities (water, power) are on during cleaning.
• Clients should disclose any hazards, pets on site, or maintenance issues that may impact cleaning.

• All clients are required to store a valid method of payment within the ResortCleaning app.
• Invoices will be sent through the app and charged automatically upon completion of service.
• Clients are responsible for ensuring payment methods are current and have sufficient funds.
• Late payments due to declined cards may result in a 5% late fee after 7 days.

• If you're not satisfied, contact us within 24 hours and we will return to address the issue at no additional charge.
• Refunds are issued at Emerson Cleaning’s discretion.

Emerson Cleaning is insured and bonded. However, we are not liable for:

• Pre-existing damage
• Improperly installed fixtures or appliances
• Items of high or sentimental value left unsecured

Clients are advised to store valuables and communicate any sensitive areas in writing.

We reserve the right to refuse or discontinue service if:

• Conditions are deemed unsafe for our staff
• There is aggressive behavior or harassment
• Policies are not respected

Client information is confidential and will never be sold or shared without consent. Access codes, keys, and other sensitive details are handled with care.

Emerson Cleaning reserves the right to update these Terms of Service at any time. The most current version will always be available at emersoncleaning.com.

Appendix: Standard Pricing and Additional Fees 

Below is a general outline of Emerson Cleaning LLC’s standard service rates and additional fees. All pricing is subject to change based on property size, condition, and service location. Final charges will be reflected in your invoice via the ResortCleaning app.