FREQUENTLY ASKED QUESTIONS (FAQ)

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We understand you may have questions about our services, pricing, and policies. Below are some of the most common inquiries we receive. If you don’t see your question here, feel free to contact us!

❓ What areas do you service?
📍 We currently serve Flagstaff, AZ, and surrounding areas. If you’re outside this area, contact us to see if we can accommodate your request.

❓ What’s included in a standard Short-Term Rental (STR) cleaning?
📌 Our Departure Cleaning includes:

• Kitchen: Countertops, sinks, appliance exteriors, and floors
• Bathrooms: Toilets, showers, tubs, mirrors, and sinks
• Bedrooms: Bed making, dusting, and floor care
• Living Areas: Dusting, vacuuming/mopping, and high-touch surface sanitization
• Laundry (if required): Washing and replacing linens/towels

🔹 Check out our full STR Cleaning Checklist here.

❓ How is a deep clean different from a standard cleaning?
📌 A Deep Cleaning includes everything in a standard clean plus extra attention to details such as:

• Inside appliances (oven, fridge)
• Inside cabinets & drawers
• Baseboards, doors, and walls
• Grout scrubbing & detailed dusting

🔹 Recommended for seasonal cleanings or properties needing extra care.

❓ How often should I schedule a deep clean?
📌 We recommend a deep clean every 3-6 months to maintain a fresh and well-maintained property.

❓ Do I need to provide cleaning supplies?
📌 No, we bring our own professional cleaning products and equipment. However, if you prefer we use your specific products, just let us know!

❓ How do I book a cleaning service?
📌 You can book online, call, or text us to schedule a cleaning. We recommend booking in advance, especially during peak seasons.

❓ Do you offer same-day or last-minute cleanings?
📌 We try our best to accommodate last-minute requests, but availability is limited. Additional fees may apply for same-day bookings.

❓ What is your cancellation policy?
📌 We require at least 24 hours' notice for cancellations. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee.

❓ Do you require a contract for recurring cleanings?
📌 No contracts are required! You can schedule one-time, weekly, bi-weekly, or monthly services.

 ❓ How much do your services cost?
📌 Pricing depends on the size of the property and level of cleaning required. You can view our general pricing guide here or contact us for a custom quote.

❓ What forms of payment do you accept?
📌 We accept cash, credit/debit cards, Venmo, Zelle, and PayPal. Payment is due upon service completion

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❓ Are there additional fees for excessive messes?
📌 Yes, if a property requires extra time due to excessive mess (excessive trash, pet hair, heavy stains, etc.), additional charges may apply. We will notify you before proceeding with any extra charges.

❓ Do you offer home maintenance and minor repairs?
📌 Yes! Our Home Maintenance Services cover minor repairs, touch-up painting, grout/caulking fixes, and more to keep your rental in top condition.

❓ Do you provide yard and groundskeeping services?
📌 Yes! We offer groundskeeping, weed removal, debris cleanup, and seasonal maintenance. We also provide snow removal for 2+ inches of snow.

❓ Can you restock my rental’s inventory?
📌 Yes! Our Inventory Management Service tracks and replenishes supplies like toiletries, cleaning products, and guest amenities.

❓ Are you insured?
📌 Yes! We are fully licensed and insured for your peace of mind.

❓ Do you offer satisfaction guarantees?
📌 Yes! If you are not satisfied with our cleaning, contact us within 24 hours, and we will address any concerns promptly.

 📞 Call or Text: 928.224.2818
📧 Email: info@emersoncleaning.com